Are your jewelry pieces authentic?
Absolutely. Every Lava Artisans piece is made with precious metals and genuine gemstones. We exclusively offer natural diamonds, and our jewelry is sourced through a trusted global network of designers, manufacturers, and estate specialists, with relationships spanning over two decades.
Why are your prices lower than traditional retail?
Our longstanding relationships with designers, manufacturers, and estate sources around the world allow us to offer exceptional fine jewelry without traditional retail markups. By sourcing directly through our trusted network, we're able to bring you beautiful craftsmanship, quality, and exceptional value.
Do you offer custom jewelry?
Yes! Our bespoke jewelry services bring your vision to life, whether you're sourcing the perfect gemstone, reimagining an existing piece, or creating something entirely new.
To begin your custom jewelry journey, email us at custom@lavafinejewelry.com.
Do you offer flexible payment options?
Yes! We offer flexible payment options to make building your fine jewelry collection easier.
Choose from our interest-free Lava Payment Plan or Buy Now, Pay Later options through our approved payment partners, subject to eligibility.
What Buy Now, Pay Later options do you offer?
We offer Affirm, Klarna, Afterpay, and Shop Pay, allowing you to secure your jewelry now and pay over time, subject to provider approval.
Affirm: Available directly through your QuickBooks invoice.
Klarna, Afterpay & Shop Pay: Email help@lavafinejewelry.com with your invoice number, or simply reply to your QuickBooks invoice email, to request a secure payment link.
Do you offer in house payment plans?
Yes! Our Lava Payment Plan is an interest-free, self-managed option that gives you up to 12 weeks to pay for your pieces.
Simply make a 25% non-refundable deposit toward your invoice to begin your plan. You'll then have 12 weeks to pay the remaining balance at your own pace.
Your selected pieces will be securely held while you complete your payments and prepared for shipping once your balance is paid in full.
What is your Enhanced Shipping Program?
Our Enhanced Shipping Program provides insured shipping for every order, giving you added peace of mind from our hands to yours.
Domestic 2-Day Priority Insured
- Value up to $3,500: $25
- Value between $3,501 - $10,000: $35
- Value over $10,001: $50
Domestic Overnight Insured
- Value up to $3,500: $40
- Value between $3,501 - $10,000: $50
- Value over $10,001: $65
All invoices automatically include our 2-day priority shipping rate.
To upgrade to overnight shipping, email help@lavafinejewelry.com or simply reply to your QuickBooks invoice email.
Do you ship internationally?
Yes! We ship worldwide and offer insured international priority express shipping.
International Priority Express Shipping
- Canada: $45
- Australia: $65
- UK & Europe: $55 - $85
- Caribbean: $45 - $85
For destinations not listed, email help@lavafinejewelry.com for a personalized insured shipping quote.
We also offer international overnight insured shipping, with rates ranging from $75–$150 depending on the destination and declared value.
When will my order ship?
Jewelry that is paid in full and requires no additional services, such as resizing or rhodium plating, typically ships within 7 days of final payment.
Custom designs, special orders, sourced pieces, and jewelry requiring additional services may take approximately 4–6 weeks, or as otherwise advised by our team.
Do you offer servicing or repair after purchase?
Yes! We're happy to assist with jewelry servicing and repair inquiries after your purchase.
Simply email help@lavafinejewelry.com with your original invoice number and details about the piece requiring repair, and our team will guide you through the next steps.