Faqs

Are your jewelry pieces authentic?

Yes. Every LAVA ARTISANS piece is crafted using genuine precious metals and authentic gemstones. We exclusively offer natural diamonds and do not sell lab-grown diamonds. Our pieces are sourced through trusted global partners with over 20 years of established relationships, ensuring authenticity, quality, and lasting value.

Do you offer flexible payment options?

Yes. LAVA ARTISANS offers flexible payment solutions designed to make fine jewelry more accessible while preserving its value as a long-term investment.

Clients may choose from full payment, structured payment plans, or Buy Now, Pay Later options through trusted providers, subject to qualification.

What Buy Now, Pay Later options do you offer?

We offer Buy Now, Pay Later through trusted providers, including:

• Affirm

• Klarna

• Afterpay

• Shop Pay

These options allow clients to secure their selected piece immediately while paying over time through secure, approved payment partners.

Do you offer in-house payment plans?

Yes. We offer in-house payment plans requiring a 25% non-refundable deposit, with the remaining balance payable within up to 12 weeks.

Your selected piece is reserved and will be released once full payment has been completed.

Do you offer shipping insurance?

Yes. Shipping insurance is available and highly recommended to protect your purchase during transit.

Insurance ensures your piece is protected against loss, damage, or unforeseen circumstances while in the care of the shipping carrier. Insurance can be added to your order upon request.

Why are your prices lower than traditional retail?

Through over two decades of trusted global relationships with designers, manufacturers, and estate sources, LAVA ARTISANS is able to offer exceptional jewelry without traditional retail markups. This allows us to provide outstanding craftsmanship and quality at unmatched value.

Do you offer custom jewelry?

Yes. We offer bespoke jewelry services, allowing clients to create personalized pieces using gold, platinum, natural diamonds, and precious gemstones. Each custom piece is crafted with exceptional attention to detail.

When will my order ship?

Ready pieces typically ship within 7 to 14 business days. Custom, sourced, or serviced pieces may require additional time, generally between 4 to 6 weeks or as advised.

Do you ship internationally?

Yes. LAVA ARTISANS ships worldwide using trusted carriers to ensure secure and reliable delivery.

 

Do you offer servicing or aftercare?

Yes. Eligible purchases include a one-year care package covering select servicing to help maintain the beauty and integrity of your jewelry.