Terms

By purchasing from LAVA ARTISANS, you agree to the following:

Authenticity

We guarantee that all jewelry pieces are made using genuine materials, including gold, platinum, diamonds, and authentic gemstones as described.

Live Selling Claims

Items claimed during live sessions are considered reserved once confirmed. Payment must be completed within the specified timeframe.

Custom Jewelry

Custom jewelry orders require production time depending on design complexity. All custom pieces are final sale and cannot be cancelled once production begins.

Care Package

All eligible jewelry purchases include a one-year care package covering select servicing needs. This ensures your jewelry maintains its quality and longevity.

Pricing

Our pricing reflects our direct sourcing advantage through our global network. Prices may change without prior notice until confirmed at purchase.

Liability

LAVA ARTISANS is not responsible for:

• Delays caused by shipping providers

• Damage caused after delivery

• Improper handling or misuse