Returns Refunds

Due to the exclusive and often one-of-a-kind nature of our jewelry, all sales are considered final once confirmed.

We strongly encourage clients to carefully review each item during live selling sessions or prior to purchase. Our team provides accurate descriptions, measurements, and detailed visual presentations to ensure full transparency and confidence in every transaction.

Returns or refunds may only be considered under the following circumstances:

• The item received is materially different from the description provided

• The item has a verified manufacturing defect

All return or refund requests must be submitted through our helpdesk and must include sufficient proof, such as clear photos and a detailed explanation of the concern.

Please note that all requests are subject to review and approval by management. Submission of a request does not guarantee approval. Each case will be carefully evaluated based on the evidence provided and our policy guidelines.

Customized jewelry, resized items, and modified pieces are strictly non-returnable and non-refundable.

We remain committed to ensuring fairness, transparency, and the highest standards of service for every client.